4 second picture, followed by 10-40 seconds of black : Marseille Inc.

M

Mike stake

started a topic 3 months ago

I bought two mclassics and both seem to be giving me issues. Can’t be a coincidence any advice? I’ve tried multiple power sources, usb, hdmi cables, 5 different tvs... picture keeps cutting out... did I get burned ????

J

Jamie Rothery

said 3 months ago

I had the same issues. It turns out that the mClassic a HDMI device is not comptabile with most of my HDMI cables, or more annyingly my HDMI Switcher.

Try a diffrent HDMI cable and going direct with out any splitters, fixed it for me.

M

Mike

said 3 months ago

I have had the very issue since day 1 and now I get no signal at all from the mclassic. Can’t seem to find any information on getting a refund or exchange. Created a ticket over a month ago and it’s still in process. This leads me to believe that the problem is common and may explain the delay in getting a response. I must say the results of using the mclassic in combination with the mcable has made image quality for all systems look great, especially Wii U, x360 and ps1, ps2and ps3. I’m hoping to get a replacement

T

Thomas Staniszewski

said 3 months ago

Does this sound like the same issue?

Hello All. First, I just want to say thank you for a great product. This has been looking great. I just have a very distinct issue with my PS3.

I'm having a lot of issues with my PS3. I don't know if it matters, but I have a 1st gen (fat model) PS3 - the original 60GB backwards-compatible PS3 from 2006.

The setup: PS3 into 4K HDMI Switch into mClassic into Samsung HD TV

What happens is that when using the PS3 on it's dedicated HDMI switch-channel, the TV will start off detecting the PS3 and display the PS3 on the TV - with the mClassic attached at the output-port on the HDMI receiver. The TV will drop it's signal from the PS3 frequently. For instance, I will load-up the PS3, select the channel on the HDMI switch, and when I launch a game, the signal will drop and my TV will not detect any signal - nothing. Eventually after playing around with the remote and TV settings (I have to toggle the HDMI Switch's channels then go back to the PS3, wait 30+ seconds, or reboot the HDMI switch), The PS3 will sometimes come back on, but the signal drops again when a game's loading or the PS3's menu is accessed, or some other hard-to-define moments.

Basically, the video output from the PS3, to HDMI switch, to mClassic, to TV loses signal and I've isolated this to having to do with the mClassic in this setup.

It should be noted that I do use the HDMI splitter, but I don't have ANY problems with this exact setup with other devices on the HDMI switch, The WiiU and Nintendo Switch on the same HDMI switch do not have this problem. It is looking more and more like the issue is directly related to the mClassic and my PS3.

I say that because

• I swapped the HDMI cable connecting from the PS3 to the HDMI switch and the problem still occurs

• I changed the PS3 to a different HDMI-switch channel and the issue still occurs (It's a 4-port switch and i tested all ports) with the same issue occurring.

• I connected the PS3 directly into the Samsung TV/HDMI port and had zero issues

• No other game console has this problem in this exact setup

• I removed the mClassic from the setup (it would be PS3 > HDMI Switch > TV) and there were no issues whatsoever. - When the mClassic is attached to "out" end of the HDMI switch, the issue occurs.

• The issue happens regardless of mClassic state (Bypass, On, Retro Mode)

• The PS3 has zero issues when connected into the HDMI switch without the mClassic connected to the HDMI switch

• I've tested every HDMI source on the TV with all having the same issue.

I'm running out of ideas and exhausting troubleshooting. I wish this worked because I am excited to use my PS3 (which is backwards compatible with PS2 games) but in it's current state, it's just not working.

It's just odd that in my setup, no other console has this problem and the PS3 works perfectly fine through the splitter without the mClassic.

Does the PS3 have some weird HDMI setting or does the mClassic scramble the signal? I have no idea, but it acts like a signal loss is made a lot in my setup.

I attached a photo of my setup for reference.

Thank you very much for making it this far in my ticket! Like I said, I love this device but I can't seem to use it with my PS3 - and that's one of the main reasons I bought it, sadly.

Thomas

I reported this today. I'm hoping anyone else has this problem??

201911020157...

(2.38 MB)

How can we help you today?