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Why is customer support abysmal?

I've had tickets open since mid-may without a single answer, what's going on?


6 people have this problem

Same


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I'm really confused and concerned about this company now. Lisa emailed me a return label on June 10th and said they'd send me a replacement. Checked USPS and was delivered on the June 13th. Never heard anything so I emailed her again on the June 19th, just requesting a refund, and NOTHING, zero response. Anyone else having issues?

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Seems they'll respond to you just fine unless you want a refund. I'm losing my patience with this. I figure they can either issue me a refund or I do a chargeback and they can eat the fee while I'm at it. My mClassic simply doesn't work like it's supposed to. For $100, I better like it and it better work, and neither is the case here.


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Yeah, it's really discouraging. I really wanted to like this, but customer service and quality aren't there for the price tag.

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Even more surprising that no one is engaging.


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This is the worst ever, payed 120 euros for the device. No response and not delivered. What the actual fuck.


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Nope, nothing. There was an update that it was shipped on june 10....After that it just got worse, mails got ignored etc. 


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Did you pay with paypal? If so use buyer protection


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Thanks bro, ill be on it right now. I totally forgot about it !Thankyou.


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  They must be out of business.  I sent in a unit for RMA and it was received on 1 June.  Since then I cannot get any answers or updates.  



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Well.. apparently my mclassic shipped out of their UK warehouse to India on the 7th of July but I haven't received a tracking number and they haven't been responding to my messages on the order as well :/

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Well I hope not for them but still.


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Add me to the list, they've been MIA on me since the end of May, my device just quit working and it was three days old. Going to request a return and chalk this up to a gimmick.

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Same. Not going to buy anything else from Marseille in future if they can't be bothered to respond to their niche consumer base.


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To be honest Henry is trying hard.


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