I plugged in the mCable, but I don’t see anything on the screen?
Modified on: Wed, Mar 24, 2021 at 4:33 PM
- Be sure to plug in the USB connector at the back of your TV first to power up the built-in Marseille processor.
- Double-check that the connector labeled “TV” and the connector labeled “Source” are plugged in correctly (“TV” to TV and “Source” to source device).
- Make sure that the TV is set to display video from the HDMI input where you connected mCable (usually controlled by a button labeled ‘source’ or ‘input’ on your TV’s remote).
- If this still does not work, try power from a different USB port or from a separate AC-to-USB power adapter (e.g. iPhone charger).
If the problem persists after these steps, please submit a support ticket.
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