FAQ

What are the differences between current Black "Cinema & Gaming Edition", the Gold "Ultra", and the Silver "Quality Enhancer"?
The Black Cinema&Gaming Editions are 2017 models, and they come in white boxes. The Rose Gold “Ultra” model is a 2016 model and Silver “Quality Enhancer...
Thu, Jul 13, 2017 at 2:33 PM
What’s the USB connector for?
mCable is not your usual HDMI cable: it has a video enhancing processor inside, which needs power to operate. That’s the only purpose of the USB connector: ...
Fri, May 19, 2017 at 7:26 PM
Is there a special direction in which to connect mCable?
Yes. A regular HDMI cable has 2 endpoints that can be connected in any direction, it is completely symmetrical. mCable is asymmetrical: one HDMI endpoint (t...
Fri, May 19, 2017 at 7:27 PM
I plugged in the mCable, but I don’t see anything on the screen?
Be sure to plug in the USB connector at the back of your TV first to power up the built-in Marseille processor. Double-check that the connector labeled...
Fri, May 19, 2017 at 7:29 PM
Is there any special configuration needed for this cable to work?
No, it’s plug and play, you should have video and audio working out of the box. No changes needed to TV, player, computer... No need to create any account. ...
Fri, May 19, 2017 at 7:31 PM
What’s 2160p?
That’s 4K / UHD resolution. Full HD resolution is 1080p (~2 megapixels). UHD resolution is 2160p (~8 megapixels). Note there are 2 flavors of 2160p, both su...
Fri, May 19, 2017 at 7:32 PM
Is there a difference between 4K and UHD?
In the consumer space 4K and UHD are used interchangeably. The term 4K has been in existence for a longer time in the professional movie business (4K refers...
Fri, May 19, 2017 at 7:33 PM
I am watching 1080p HD source content, but the resolution of the output from the mCable is still HD (1080p) and not 4K/UHD (2160p). Why?
mCable can process and upscale 1080p 24Hz content (native resolution of Hollywood movies) up to 2160p 24Hz. In fact it can upscale HD to 4K for frame rates u...
Fri, May 19, 2017 at 7:35 PM
What’s the warranty on mCable?
Please refer to mCable User Guide and Warranty  document.
Fri, May 19, 2017 at 7:36 PM
Output resolution of mCable is same as input? Isn’t mCable supposed to upscale?
First check your input, if it is interlaced (480i, 576i, 1080i) then mCable is in bypass mode, meaning all interlaced video is passed through as-is, exactly ...
Fri, May 19, 2017 at 7:56 PM