Setup & Troubleshooting

What are the differences between current Black "Cinema & Gaming Edition", the Gold "Ultra", and the Silver "Quality Enhancer"?
The Black Cinema&Gaming Editions are 2017 models, and they come in white boxes. The Rose Gold “Ultra” model is a 2016 model and Silver “Quality Enhancer...
Thu, Jul 13, 2017 at 2:33 PM
What’s the USB connector for?
The purpose of the USB connector is to provide power to the built-in Marseille video processor.
Wed, Mar 24, 2021 at 3:36 PM
Is there a special direction in which to connect mCable Gaming Edition?
Yes. The smaller connector labeled ‘"SOURCE" must be connected to the source device (Game console, PC, etc.) while the bigger end labeled "TV...
Wed, Mar 24, 2021 at 3:47 PM
I plugged in the mCable, but I don’t see anything on the screen?
Be sure to plug in the USB connector at the back of your TV first to power up the built-in Marseille processor. Double-check that the connector labeled “...
Wed, Mar 24, 2021 at 3:49 PM
Is there any special configuration needed for this cable to work?
No, it’s plug and play, you should have video and audio working out of the box. No changes needed to TV, player, computer... No need to create any account. ...
Fri, May 19, 2017 at 7:31 PM
I am watching 1080p HD source content, but the resolution of the output from the mCable is still HD (1080p) and not 4K/UHD (2160p). Why?
mCable can process and upscale 1080p 24Hz content (native resolution of Hollywood movies) up to 2160p 24Hz. In fact it can upscale HD to 4K for frame rates u...
Fri, May 19, 2017 at 7:35 PM
Output resolution of mCable is same as input? Isn’t mCable supposed to upscale?
First check your input, if it is interlaced (480i, 576i, 1080i) then mCable is in bypass mode, meaning all interlaced video is passed through as-is, exactly ...
Fri, May 19, 2017 at 7:56 PM
I plugged in the mCable, but I don’t see a big difference.
The video processing technology within the mCable enhances and filters all progressive video content. On some types of content, the difference will not be a...
Fri, May 19, 2017 at 7:58 PM
Does mCable work with an AVR?
Absolutely. In fact if you have an AVR all your source devices will benefit from one mCable’s processing if you simply connect the mCable between the AVR an...
Fri, May 19, 2017 at 7:59 PM
I can see mCable is transforming my HD into 4K, but the picture size seems off?
With mCable, your TV is receiving 4K. Without mCable it was receiving HD. Now your TV may very well apply different picture adjustments to the image (this i...
Fri, May 19, 2017 at 8:00 PM